Shipping / Warranty / Terms / Returns

Shipping / Taxes / Warranty / Privacy / Returns / Terms and Conditions

IMPORTANT!

WE SHIP TO THE ADDRESS OF RECORD IN PAYPAL.
IF YOU HAVE MOVED / DESIRE ANOTHER SHIP TO ADDRESS – YOU MUST UPDATE THE ADDRESS IN PAYPAL, OR THE SHIPMENT WILL GO TO THE WRONG ADDRESS.

YOU WILL BE RESPONSIBLE FOR ALL CHARGES TO:
1.) TRACE,
2.) TURN AROUND / RETURN TO SENDER OR
3.) RESHIP THE ORDER TO A NEW ADDRESS.

YOU MAY NOT RECEIVE A REFUND IF YOU CANCEL AN ORDER SHIPPED TO THE WRONG ADDRESS!
ITEMS MUST BE RECEIVED IN AS NEW CONDITION BY RENNKIT™ IN ORDER TO ISSUE A REFUND.

Rennkit™ Items – Shipping / Taxes

Shipping charges added during checkout.  Rennkit™ uses Priority Flat Rate Shipping through the US Post Office for most N. American shipments.

Delivery time is generally:

  • 1 – 4 days in the USA
  • 4 – 10 days to Canada (due to customs delay)
  • 6 – 14 days rest of world (due to customs delay)

Shipping Cost:

  • aO-FRB1-01-main-278x160USA:  $19 per Medium Size Priority Box (eRam Kit™, other larger items)
    $12 for small box (BTR kit, etc.)
  • Canada:
    Shipping Method:  Priority
    Select delivery time:  

    Shipping Rates based on order amount:

    From (USD) To (USD) Rate (USD)
    0.01 250.00 35.00
    250.01 2046.00 65.00
    2046.01 and up 250.00
  • Rest of World:
    Shipping Method:  International Expedited
    Select delivery time:  up to

    Shipping Rates based on order amount:

    From (USD) To (USD) Rate (USD)
    0.01 298.00 59.00
    298.01 2046.00 139.00
    2046.01 and up 279.00
  • Contact us for Next Day or 2nd Day Air shipment costs.

Shipping charge are added during check out process through PayPal.

EXPEDITED SHIPPING / OTHER SHIPPING SERVICE

Contact Rennkit™ – we strive to accommodate all requests:  info@rennkit.com

Limited Warranty – Rennkit™ Manufactured Products ONLY

Rennkit LLC warrants all Rennkit™ manufactured products against defects in material and workmanship for a period of two (2) years.  The warranty period commences on the date of original purchase.

The 2 year limited warranty is made only to the original end user/purchaser of the product and does not extend to any other owner or vehicle, such as through title change (e.g. vehicle sale), resale, etc.  The original end user is the first user and vehicle to put the product into service when purchased directly or through a Rennkit™ Preferred Shop or distributor.  It is the owner’s responsibility to establish the warranty period and purchase credentials by showing evidence of 1) original purchase date, 2) Purchaser Name (or shop name), 3) original address and 4) purchase reference number. Warranty may be voided without this information.  Posting on any forum or social media will void your warranty unless you receive written permission from Rennkit prior to posting.

By accepting receipt of any Rennkit product, the original end user/purchaser of the product agrees that Rennkit LLC shall not be held responsible for any damage or loss caused by delays, failures or other consequential damage to the vehicle or ancillary items or tools, labor, transportation or any other charges incurred during installation or in the replacement or repair of a defective item. Rennkit LLC accepts no responsibility for any consequences resulting from installation of its products on any vehicle.  Installation or removal or any other “shop” charges are not included in the limited warranty terms.

During the limited warranty period, any defective part or kit will be replaced free of charge (return shipping charges excluded) after receipt of defective part or kit, provided there is no physical or aesthetic damage caused by installation or abnormal operation and the item(s) are in as-new condition.  See “Returns” below.  Stipulation for refund:  Owner must provide a copy of the original Bill of Sale, Invoice or Packing List.

Rennkit™ Order Cancellation / Product Returns

We want you to be happy with your purchase.  Rennkit™ will strive to make you satisfied with your merchandise.  Contact us – let us work to resolve any issue first.

IMPORTANT:  The following does not include other manufacturers’ parts – those parts are shipped from, and warranted directly by, the manufacturer. Email Rennkit™ at info@rennkit.com for further information.

ORDER CANCELLATIONS PRIOR TO SHIPPING:  All cancellations prior to shipping are subject to 5% cancellation/restocking fee plus any non-recoverable paypal fees and/or prepaid shipping charges.

REPAIR or REPLACEMENT POLICY:  Any item thought to be defective must first be checked per our test protocol – contact Rennkit.  If the item does not pass the prescribed test, it may be returned at customer’s expense to be bench tested and repaired or replaced if still within the warranty period.  Customer is responsible for shipping costs to Rennkit.  Please allow up to 2 weeks for this process if within the US.  Outside the US, allow extra time for shipping.

RETURNS / UNACCEPTED SHIPMENTS

  1. New Items:  Contact Rennkit™ within 15 days from the original ship date (30 days for Foreign customers).
    Returns for repair or replacement:  Contact us – you will be responsible for shipping charges.
  2. Send an email to info@rennkit.com  with reason for return – original purchaser contact info, date purchased, etc.  Describe the reason for the return, include the item(s) description and contact info.
  3. Ship item back to Rennkit.  We suggest you insure and include tracking.  Rennkit shall not be responsible for items NOT received.
  4. Allow up to 2 weeks for processing refunds and repairs / exchanges from date of receipt of returned item(s).

Please note the following return stipulations to the above policy:

  • Applicable only to Rennkit™ manufactured parts and kits.
    Warranty for other supplier parts or kits is provided by the manufacturer – contact Rennkit or the original manufacturer directly.
  • Rennkit manufactured parts returned in original packaging and in as-new condition within 15 days (30 days for foreign orders) for a refund of cost of goods plus any taxes collected less 10% restocking fee and any non-recoverable PayPal fees.  This does not include shipping charges.
  • Rennkit manufactured parts returned in original packaging and in as-new condition after 15 days (30 days for foreign orders) for a refund of cost of goods plus any taxes collected less 20% restocking fee and any non-recoverable PayPal fees.  This does not include shipping charges.  An additional 5% fee per month shall be added to any order returned after 30 days (45 days for foreign orders).
  • Custom parts (e.g. Custom height eRam Kit™) or tools returned will be subject to a 50% return fee.
  • Parts returned not in “as new condition”, or clearly used, or for kits with parts missing will be subject to an additional 75% return fee.
  • Parts returned without customer phone number, address and/or invoice reference number will not be processed for a refund or exchange until such items are provided.  If not provided within 15 days from original email for return, refund may be voided.

NOTE:

  • Carefully pack all items to avoid damage.
  • Include original PACKING LIST and emails, etc. with reason for return.
  • ALL return packages must be sent with shipping charges prepaid.  COD packages will not be accepted.
  • It is recommended that all returns be insured and shipped with a carrier providing a method of tracking and signature in the event the shipment is lost or damaged.
  • Rennkit™ shall not be responsible for lost or stolen packages, which shall be considered a non-return and no refund or replacement will be processed.

Contact us for return address.  Return merchandise to:

Rennkit LLC
(contact us for address)
Attn:  D. Cooper
Phone:  +1 608-209-4399

Upon inspection and acceptance of a qualified return, credit or refund will be processed.

Privacy Statement/Terms

Rennkit LLC is committed to protecting your privacy and protecting your online shopping experience. We utilize the information collected from you to process orders and to ensure a smooth online shopping experience or to notify past customers of new products, recalls, or other product updates. The paragraphs below outline how your information is collected, protected, and used.

Collection and Use of Information

When you register or place an order, Rennkit LLC collects your name, address, telephone number(s) and e-mail address.  We use this information to process your request or order and to contact you with any questions we may have about your request or order.  The e-mail address that we collect will not be sold or shared with any other companies.  We may however e-mail you to notify you of changes in our web site or to notify you of special offers that may be of interest to you. If you do not want to receive these e-mails please notify us by e-mail at info@rennkit.com stating that you wish to be removed from our e-mail list.

Information sent to Rennkit utilizing the contact information page or comment page is used only for correspondence with you regarding the information you sent to us. E-mail addresses and other information that is sent utilizing these pages is not used for marketing purposes and is not made available to anyone outside the group the message is intended to reach.

Protecting Your Information

Rennkit LLC maintains security measures to protect your personal information stored on our systems.  All user information is stored and is only accessible by a limited number of officers who have agreed to comply with our company policy on privacy and security.  For optimum security you should always upgrade your browser software to the latest version available.

Cookies and Other Information

Rennkit LLC collects information to monitor traffic patterns and site usage to help us improve the design of our websites.

Links to Other Sites

The Rennkit LLC web site may contain links to other automotive related sites. These sites may require you to input information for their own data collection purposes. These sites should have separate privacy and data collection practices, independent of Rennkit LLC. Rennkit LLC has no responsibility or liability for these independent policies or actions, and is not responsible for the privacy practice or the content of such web sites.

Pricing

While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted.

Sales Tax

Rennkit LLC charges sales tax on orders (based on the destination of the order) in accordance with state and local tax laws. Rennkit LLC has a business “presence” in Michigan, therefore we are required to charge sales tax based on the tax laws of that state.

Policy

Rennkit LLC maintains the rights to change, update, or modify this policy statement at any time.  All changes will be reflected on this page and it is the customer’s responsibility to review this page and to be aware of any changes to the privacy policy.

Promotions Specials and Discounts

Promotional and special offers are available for a limited time only.  Rennkit LLC reserves the right to end any sale or promotion at any time without prior notice.  Discounts will appear in the shopping cart. Discounts do not apply to already discounted items, sale items, new lower price items, sets, and wholesale accounts. Select discounts cannot be combined with other offers, including ‘free’ offers. All orders are subject to verification. Discount is not valid on prior purchases and cannot be combined with any other discounts. Other exceptions may apply.

Shipping Promotions

If offered, shipping promotions will appear at checkout. Free shipping applies to US based Ground (standard) shipping and select products only. To qualify, your order must be shipped within the contiguous United States and purchase total must equal or exceed minimum amount specified. Normal shipping fees will apply to products not included in the promotion. Void where prohibited.

Sale, Group Buy or Clearance Pricing

Item availability is limited to stock on hand and can be discontinued at any time.  Adding an item to your cart does not guarantee the price and it may change while in your cart.  When an item goes out of stock, we remove the item from our website as soon as possible; sometimes there may be a slight delay.  We will notify you if you placed an order with an item that is no longer available. Some of these items come back into stock, while others are closeouts and are gone forever.

This site is in no way associated with Porsche Cars North America, Inc.
Porsche is a registered trademark of Dr. Ing. h.c. F. Porsche AG.